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Delivery Information

Shipping and payments 

Transport costs are a complex issued and it is not always easy to explain to a customer what influences these costs and how they are calculated.

The section below examines certain aspects of this issue. We hope it will help customers understand how we usually handle online orders.

We ship our products, both in Italy and abroad, via UPS. 
This means we can process orders quickly (within 24-48 hours) and our customers can track their orders using the online system accessible via the reserved area or through the link provided in the order shipping confirmation email. Unfortunately, we cannot choose the worker who will deliver the goods, so – if you should experience any problems with the delivery service - please let us know.  We will do our utmost to improve the service.

Please contact us for any special requirements you may have.

Deliveries in Italy are free for orders of a minimum value of € 39. Orders of less than 39€ are charged at a set rate of €8.00, regardless of the amount or weight of goods ordered.

Orders will be shipped, nationally and internationally, once a receipt or an invoice has been issued. This document will be sent to you immediately,  at the email address you gave during registration.

You may choose to make an online payment, by credit card (we accept Visa, Mastercard, Amex) or via Paypal.

Payment upon delivery involves a further charge of €6.00.

Another payment option available is bank transfer. You will receive all the details needed for the transfer together with your order confirmation.

 

International deliveries

Shipments abroad are slightly more complex. As required by law, all deliveries made outside the EU are accompanied by an invoice. Please check the import conditions for your country before placing an order.  You may incur unforeseen additional charges (taxes and customs duties) which we cannot estimate.Our shipments are made DDP (Delivery Duty Paid), which means the goods will arrive at the specified place of delivery without having to pay any more than the sum stated and paid at the time the order is placed.    If you want us to deliver to a country outside the EU, we recommend you find out about import restrictions on foodstuffs in the destination country, before confirming your order.

The delivery cost is calculated based on the weight of the goods in your shopping basket and the destination country, therefore we cannot let you know how much you will have to pay until you have chosen the goods.

Why are the rates are so high? Well, actually, they are not. We apply the same rates to you as the carrier applies to us, calculated based on the overall volume of deliveries.  While we do make a considerable number of deliveries, we are not at the same level as the leading names in e-commerce, so our prices may be a little higher than the standard.

You may choose to make an online payment, by credit card (we accept Visa, Mastercard, Amex) or via Paypal.

Another payment option available is bank transfer. You will receive all the details needed for the transfer together with your order confirmation.

 

Sorry, but we cannot deliver to PO boxes.  We need your personal or business details and a phone number to contact you if necessary.

 

Finally, the packaging: all our parcels are marked with the word ‘Venchi’, feature a label containing the recipient’s details, and are sealed with our customised packing tape.

 

If you receive a parcel that is either damaged or has been tampered with, remember to state that on the document you sign and return  to the courier.

 

If you have any further queries, please contact our Customer Care department (customercare@venchi.com)

Venchi S.p.A. Via Venchi, 1 – 12040 Castelletto Stura (Cuneo) Piemonte, Italy Tel. +39 0171 791611 FAX +39 0171 791616

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